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DataTítuloAutor(es)TipoAcesso
2008Analysis of the Relationships between Operations Strategy Paradigms and PerformanceSilveira, Giovani J. C. da; Sousa, RuiarticleopenAccess
2006Barriers to internal benchmarking initiatives: An empirical investigationAmaral, Paulo; Sousa, RuiarticlerestrictedAccess
2009Barriers to internal benchmarking initiatives: an empirical investigationAmaral, Paulo; Sousa, RuiarticlerestrictedAccess
2017Capability antecedents and performance outcomes of servitizationSousa, Rui; Silveira, Giovani J.C. daarticlerestrictedAccess
2011Choosing the right, manufacturing paradigmSilveira, Giovani J. C. da; Sousa, RuiarticlerestrictedAccess
2014Complexity as contingency in sales and operations planningThomé, António Márcio Tavares; Sousa, Rui; Carmo, Luiz Felipe Roris Rodriguez Scavarda doarticlerestrictedAccess
2008Contingency research in operations management practicesSousa, Rui; Voss, Christopher A.articleopenAccess
2008Customer heterogeneity in operational e-service design attributes: An empirical investigation of service qualitySousa, Rui; Yeung, Andy C.L.; Cheng, T.C.E.articleopenAccess
2012Customer Use of Virtual Channels in Multi-Channel Services: Does Type of Activity Matter?Sousa, Rui; Amorim, Marlene; Rabinovich, ElliotarticleopenAccess
2015Customer Use of Virtual Channels in Multichannel Services: Does Type of Activity Matter?Sousa, Rui; Amorim, Marlene; Rabinovich, Elliot; Sodero, Anníbal C.articlerestrictedAccess
2010O desenho de serviços multicanal: Managerial ReportSousa, RuibookopenAccess
2016Design-manufacturing integration and manufacturing complexityThomé, Antônio Márcio Tavares; Sousa, RuiarticlerestrictedAccess
2008EditorialSousa, RuiarticlerestrictedAccess
2009A Framework for the Design of Multi-Channel ServicesSousa, Rui; Amorim, MarlenearticleopenAccess
2015“Futurizing” smart service: implications for service researchers and managersWunderlich, Nancy V.; Heinonen, Kristina; Ostrom, Amy L.; Patricio, Lia; Sousa, Rui; Voss, Chris; Lemmink, Jos G.A.M.articlerestrictedAccess
2012Guest EditorialSousa, Rui; Oliveira, PedroarticlerestrictedAccess
2003Linking quality management to manufacturing strategy: an empirical investigation of customer focus practicesSousa, RuiarticleopenAccess
2013A Methodology for the Design of Multichannel Service ProcessesSousa, Rui; Amorim, Marlene; Pinto, Guida Marques; Magalhães, AnaarticleopenAccess
2013Uma Metodologia Estruturada para o Desenho de Sistemas de Prestação de Serviços Multicanal: Managerial ReportSousa, Rui; Amorim, Marlene; Magalhães, Ana; Pinto, Guida MarquesbookopenAccess
2012O Método do Estudo de Caso na Engenharia de ProduçãoMiguel, Paulo A. Cauchick; Sousa, RuibookPartrestrictedAccess